raj123 Casino – Privacy Policy

1. Introduction

raj123 is committed to protecting the privacy and personal data of all individuals who interact with the raj123 platform. This Privacy Policy describes in detail the categories of personal data raj123 collects, the purposes for which that data is processed, the legal bases on which raj123 relies for such processing, and the rights available to you in relation to your personal data.

This Policy applies to all Players and registered users of the raj123 website and any associated mobile-optimised interface accessible at raj123.asia. By registering an Account or using the raj123 platform, you acknowledge that you have read and understood this Privacy Policy.

This Policy should be read alongside the raj123 Terms & Conditions and Responsible Gaming Policy, which together form the complete contractual and policy framework governing your relationship with raj123.

2. Data Controller

For the purposes of applicable data protection legislation, raj123 acts as the Data Controller in respect of the personal data collected and processed through the raj123 platform. As Data Controller, raj123 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is conducted lawfully, fairly, and transparently.

All enquiries relating to the processing of personal data, requests to exercise data subject rights, or complaints regarding raj123's data handling practices should be directed to the raj123 Data Protection contact, details of which are provided in Section 14 of this Policy.

3. Categories of Personal Data We Collect

raj123 collects personal data in the following categories:

3.1 Registration & Identity Data

When you create an Account on raj123, we collect your full legal name, date of birth, email address, username, and country of residence. This data is required to establish and maintain your Account and to comply with our age verification and KYC obligations.

3.2 Identity Verification (KYC) Documents

For withdrawal processing and regulatory compliance, raj123 collects copies of government-issued identity documents (such as a National Identity Card or passport) and, where required, proof of address documentation. KYC documents are processed and stored securely and are not used for any purpose other than identity verification and regulatory compliance.

3.3 Financial Data

raj123 collects information relating to your deposit and withdrawal transactions, including payment method identifiers, transaction amounts in PKR, and transaction timestamps. raj123 does not store full payment card numbers or full JazzCash / Easypaisa account credentials on its servers — payment data is processed by PCI-DSS-compliant payment service providers.

3.4 Technical & Usage Data

raj123 automatically collects certain technical data when you access the platform, including your IP address, browser type and version, device type, operating system, session duration, pages visited, games played, and bet history. This data is used for security monitoring, fraud prevention, platform improvement, and responsible gaming analysis.

3.5 Communications Data

When you contact raj123 customer support — whether via live chat, email, or any other channel — we retain records of those communications for quality assurance, dispute resolution, and regulatory compliance purposes.

4. How raj123 Uses Your Personal Data

raj123 processes your personal data for the following purposes:

• Account Management: To create, maintain, and administer your raj123 Account, including processing login authentication and managing Account settings.
• KYC & Regulatory Compliance: To verify your identity and age in accordance with licensing requirements and anti-money laundering obligations.
• Payment Processing: To process PKR deposits and withdrawals via supported payment methods including JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah.
• Fraud Detection & Security: To identify, investigate, and prevent fraudulent transactions, unauthorised Account access, and misuse of the platform.
• Responsible Gaming: To monitor player behaviour and apply responsible gaming interventions, including deposit limit enforcement, self-exclusion, and cooling-off period management.
• Customer Support: To respond to enquiries, resolve disputes, and provide technical assistance.
• Platform Improvement: To analyse usage patterns and improve the functionality, content, and performance of the raj123 platform.
• Marketing Communications: To send you promotional offers and platform updates, where you have provided consent or where raj123 has a legitimate interest in doing so, subject always to your opt-out rights.
• Legal Obligations: To comply with applicable regulatory requirements, court orders, or law enforcement requests.

5. Legal Basis for Processing

raj123 processes personal data on the following legal bases:

• Contractual Necessity: Processing necessary for the performance of the contract between you and raj123 — principally Account management, payment processing, and service delivery.
• Legal Obligation: Processing required to comply with applicable law, including KYC, AML, and regulatory reporting obligations.
• Legitimate Interests: Processing necessary for the legitimate interests of raj123, including fraud prevention, platform security, and responsible gaming monitoring, where those interests are not overridden by your fundamental rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for direct marketing communications. You may withdraw consent at any time.

6. Cookies & Tracking Technologies

raj123 uses cookies and similar tracking technologies to operate and improve the platform. The categories of cookies used by raj123 include:

• Strictly Necessary Cookies: Required for core platform functionality, including session management and login persistence. These cannot be disabled without impairing the platform.
• Functional Cookies: Used to remember your preferences, such as preferred language and display settings.
• Analytics Cookies: Used to collect aggregated, anonymised data about how Players use the raj123 platform, enabling us to identify improvements.
• Security Cookies: Used for fraud detection and to protect the platform from automated attacks.

raj123 does not use third-party advertising or behavioural targeting cookies. You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies may affect platform functionality.

7. Data Sharing & Third Parties

raj123 does not sell, rent, or trade your personal data. Data is shared with third parties only in the following limited circumstances:

• Payment Service Providers: To process PKR deposits and withdrawals, raj123 shares necessary transaction data with regulated payment processors including JazzCash, Easypaisa, and partner banks. These providers operate under their own privacy policies and data processing agreements with raj123.
• KYC Verification Providers: Identity documentation may be shared with third-party KYC verification services operating under contractual data processing agreements with raj123.
• Fraud Prevention Services: Technical and behavioural data may be shared with fraud detection service providers where necessary to protect the platform and its Players.
• Regulatory Authorities: raj123 may disclose personal data to licensing authorities, financial intelligence units, or law enforcement bodies where required by law or a valid legal order.
• Game Content Providers: Limited usage data may be shared with certified casino game providers for the purpose of RNG certification, audit compliance, and jackpot pool management.

All third parties with whom raj123 shares personal data are required to process that data only for the specified purpose and in accordance with applicable data protection law.

8. Data Retention

raj123 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, accounting, or reporting requirements. The following general retention periods apply:

• Account & Identity Data: Retained for the duration of the Account relationship and for a minimum of 5 years following Account closure, in compliance with AML and licensing regulatory requirements.
• Transaction Records: Retained for a minimum of 5 years following the transaction date.
• KYC Documents: Retained for the duration of the Account relationship and for a minimum of 5 years following Account closure.
• Support Communications: Retained for 2 years from the date of the communication unless the matter is subject to ongoing dispute or legal proceedings.
• Technical & Log Data: Retained for 12 months from collection, unless retained longer for security investigation purposes.

Following the applicable retention period, personal data will be securely deleted or anonymised.

9. Data Security

raj123 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit TLS encryption for all data transmitted between your device and the raj123 platform.
• Encryption of sensitive data fields at rest within raj123 databases.
• Role-based access controls limiting staff access to personal data on a need-to-know basis.
• Regular security audits and penetration testing of the raj123 infrastructure.
• Multi-factor authentication requirements for internal administrative access to production systems.

Despite these measures, no online platform can guarantee absolute security. In the event of a personal data breach that poses a risk to your rights and freedoms, raj123 will notify you and the relevant supervisory authority in accordance with applicable legal requirements.

10. Your Data Rights

Subject to applicable data protection law, you have the following rights in relation to your personal data held by raj123:

• Right of Access: You may request a copy of the personal data raj123 holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to raj123's legal retention obligations.
• Right to Restriction: You may request that raj123 restricts the processing of your personal data in certain circumstances.
• Right to Data Portability: Where processing is based on consent or contract, you may request your personal data in a structured, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests, including direct marketing, at any time.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact raj123 via the details in Section 14. raj123 will respond to verified requests within 30 days. Some rights may be limited where raj123 has overriding legal obligations, particularly in relation to AML and regulatory compliance data.

11. Children's Privacy

The raj123 platform is strictly intended for adults aged 18 and over. raj123 does not knowingly collect personal data from individuals under the age of 18. If raj123 becomes aware that personal data has been collected from a minor, that data will be deleted and the associated Account will be closed immediately. If you believe a minor has registered on the raj123 platform, please contact us immediately using the details in Section 14.

12. Marketing Communications

raj123 may send you marketing communications regarding promotions, new games, and platform updates where you have provided consent at the point of registration or subsequently opted in to marketing. You may opt out of marketing communications at any time by using the unsubscribe mechanism included in any marketing email, or by updating your communication preferences in your Account settings. Opting out of marketing does not affect the sending of transactional or account-related communications (such as deposit confirmations, withdrawal notifications, and security alerts), which raj123 is required to send to maintain your Account.

13. Changes to This Privacy Policy

raj123 may update this Privacy Policy from time to time to reflect changes in legal requirements, platform functionality, or data processing practices. The date of the most recent revision is indicated at the top of this page. Material changes will be communicated to registered Players via the email address on record at least 14 days before the changes take effect. Continued use of the raj123 platform following the effective date of any revision constitutes acceptance of the updated Policy.

14. Contact & Data Enquiries

All data protection enquiries, requests to exercise data subject rights, or complaints regarding raj123's privacy practices should be directed to the raj123 Data Protection team:

Email: [email protected]

The above email address is displayed as plain text for reference purposes only. raj123 aims to respond to all data-related enquiries within 30 calendar days of receipt.